Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be slightly longer during peak seasons, holidays, or periods of high order volume.

Shipping Times

HobbyHub operates using a dropshipping model, so shipping times may vary depending on the supplier's location, shipping method, and destination country.

Estimated delivery times are:

  • United States & Canada: 7–10 business days
  • Europe: 10–12 business days
  • Australia & New Zealand: 10–14 business days
  • Rest of the World: 15–20 business days

These delivery timeframes are estimates and are not guaranteed. Actual delivery times may be affected by customs clearance, postal or courier delays, weather conditions, or other circumstances beyond our control.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, when tracking is available.

Please allow 5–7 business days for tracking information to become available or for the first tracking updates to appear.

Multiple Items in One Order

If your order contains multiple items, they may be shipped separately from different suppliers or fulfillment locations.

As a result, you may receive your order in more than one package and on different days.

Customs & Import Taxes

For international orders, customs duties, import taxes, or other additional charges may apply depending on the destination country.

Any such charges imposed by the destination country are the responsibility of the buyer unless otherwise stated at checkout.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you need to change your shipping address, please contact us as soon as possible at kuzmiakyuriy@gmail.com. Address changes may not be possible once an order has been processed or shipped.

HobbyHub is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at kuzmiakyuriy@gmail.com.

We will do our best to assist you and, where possible, help investigate the shipment with the relevant carrier or supplier.